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Title
Text copied to clipboard!Server
Description
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We are looking for a dedicated and enthusiastic Server to join our team. As a Server, you will be the face of our restaurant, ensuring that our guests have a memorable dining experience. Your primary responsibilities will include taking orders, serving food and beverages, and providing exceptional customer service. You will also be responsible for maintaining a clean and organized work environment, handling payments, and addressing any guest concerns or complaints. The ideal candidate will have excellent communication skills, a friendly and outgoing personality, and the ability to work well under pressure. Previous experience in a similar role is preferred but not required, as we are willing to train the right candidate. You should be able to work flexible hours, including evenings, weekends, and holidays. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and seat guests promptly.
- Take accurate food and beverage orders.
- Serve food and beverages to guests in a timely manner.
- Ensure guest satisfaction throughout the meal.
- Handle guest complaints and concerns professionally.
- Maintain a clean and organized work area.
- Process payments and handle cash transactions.
- Assist with opening and closing duties.
- Collaborate with kitchen and bar staff to ensure smooth service.
- Follow all health and safety regulations.
- Upsell menu items and promotions.
- Provide menu recommendations and answer questions about ingredients.
- Refill drinks and replenish table settings as needed.
- Clear and reset tables for the next guests.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
- Assist with special events and private parties.
- Maintain a professional appearance and demeanor.
- Keep track of inventory and report shortages.
- Assist with other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a server or in a customer service role is a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to stand and walk for extended periods.
- Flexibility to work evenings, weekends, and holidays.
- Basic math skills for handling cash transactions.
- Ability to multitask and prioritize tasks effectively.
- Friendly and outgoing personality.
- Ability to work well in a team.
- Knowledge of food safety and sanitation regulations.
- Ability to handle stressful situations calmly and professionally.
- Willingness to learn and adapt to new procedures.
- Positive attitude and strong work ethic.
- Ability to lift and carry heavy trays and equipment.
- Professional appearance and grooming standards.
- Punctuality and reliability.
- Ability to follow instructions and take direction from supervisors.
- Legal authorization to work in the country.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle difficult or unhappy customers?
- What strategies do you use to remember multiple orders?
- How do you prioritize tasks during a busy shift?
- Can you work flexible hours, including evenings, weekends, and holidays?
- How do you ensure accuracy when taking orders?
- What do you know about our menu and restaurant?
- How do you handle cash transactions and ensure accuracy?
- Can you describe a time when you worked as part of a team?
- How do you stay organized and maintain a clean work area?
- What steps do you take to ensure food safety and sanitation?
- How do you handle stress and pressure during busy times?
- What do you enjoy most about working in the food and beverage industry?
- How do you upsell menu items to guests?
- Can you describe a time when you went above and beyond for a guest?
- How do you handle multiple tasks and responsibilities at once?
- What do you think is the most important quality for a server to have?
- How do you stay motivated during long shifts?
- What experience do you have with point-of-sale systems?
- How do you handle feedback and criticism from supervisors?
